If the app opens, but does not load past the loading screen, check for connectivity issues:
If you are using WiFi, try turning off WiFi and using 4G/3G.
If you are using WiFi, try connecting to a different WiFi network, such as their home or work network.
If you are using 4G/3G, try connecting to a WiFi network.
If you are still having issues or you get an error message:
Please include the following information to help us troubleshoot the problem:
- OS Version: Settings - General - About - Version
- Are You Connected to WiFi or 4G/3G.
- Any error messages displayed (exact text is very helpful).
- Is the app the most current version?