UPS Delays Cause Frustration In Permian Basin 12/26/13
December 26th, 2013
UPS says due to winter weather and high volumes of orders they got backlogged. But, for some customers CBS 7 spoke to they say the delays are frustrating and unacceptable.
Terri Bippert is just one of many here in the Basin that didnít get her gifts shipped on time, after she says she paid for guaranteed shipping.
"Oh, it's super frustrating. Instead of getting a gift, my 13-year-old daughter got a picture of her gift," Bippert said.
She said the confusion began last week when her tracker said the package was in Midland and being shipped.
"Then it said that package was taken back to the warehouse and delivery was being rescheduled," she said.
This morning the tracker said she had confirmed that she would pick it up at the plant. Bippert says she never did.
"If I weren't computer savvy or Internet savvy enough to track this package, I would still be expecting it on my door. If I didn't track it and see that, within 5 days it would be returned," she said.
Another man picked up his box at the plant for a family friend. He says it arrived in Midland on the seventieth. Today UPS said they would ship it, but he didnít want to deal with the frustration any more.
"I told him I'll just come down and get it and I figured Iíd surprise her," said Malcolm Brockington.
Bippert says it didnít ruin Christmas, but did put a damper on the holiday.
"It was a little bit of a bah humbug," she said.
UPS officials say they are working on getting all the packages delivered. Still, they say ground package dates are not guaranteed, but they say all air packages will be shipped.
There is still no word on when they will be caught up with ground packages.