CABELL COUNTY, W.Va. (WSAZ) -- A family is wounded by what they call a lack of compassion.
The family said they were asked to leave a movie theater after a complaint about their 12-year-old daughter who has special needs.
Parents said they were asked to leave because the girl was making too much noise breathing.
Shannon Davis and her wife, Gina, adopted four children. They adopted 12-year-old Charlie four years ago.
"She's a victim of shaken baby syndrome," Shannon said. "It rendered her blind and quadriplegic. She didn't know what a mom was until we taught her."
Saturday night, the family went to see Jurrasic World: Fallen Kingdom at the Huntington Mall Cinemark in West Virginia.
"She loves to go to the movies," Shannon said. "It's her favorite thing because they offer audio described headsets."
Shannon said they were seated in the handicap section and a man sat directly in front of them.
"She can't talk, so she wasn't vocalizing or yelling, but she was breathing fast," Shannon said. "She was very excited to get to do her favorite thing."
She said the man seated in front of them complained to the manager that the girl was making too much noise. Then, they said about half an hour into the movie, an employee came into the theater and told them they needed to leave.
"He said her breathing was too much for everybody, I guess, and we needed to leave," Shannon said. "It broke my heart."
The parents said the theater offered them a refund and to come back for a private screening, but they say that's not good enough.
"We just want the precedent set and maybe for them to teach their employees how to handle the situation better in the future," Shannon said.
They said there were plenty empty seats in the theater, and the man could've chosen to sit where the girl's noise wouldn't have been as much of a distraction.
"There were definitely better options to accommodate both parties if they wanted to, but they chose to ask us to leave," Gina said.
"It broke my heart that on top of everything else, all the problems she has and all the things she can't do, that she would be shamed and embarrassed and hurt, knowing somebody thought her breathing was so intolerable that our entire family had to leave the theater," Shannon said.
An employee at the Huntington Mall Cinemark said no one there would be able to comment, and they referred Gray TV affiliate WSAZ to their corporate number. A message for Cinemark has not been returned.